These terms govern your use of LoanIQ. Please read them carefully before creating an account or making a payment. By using LoanIQ, you agree to these terms.
You must be 18 or older to use LoanIQ
70% refund available within 7 days of first payment
LoanIQ provides estimates only — not financial advice
We may terminate accounts that violate these terms
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User", "you") and LoanIQ Technologies ("LoanIQ", "we", "us", "our"), governing your access to and use of the LoanIQ web application available at our website.
By creating an account, accessing the app, or making a payment, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use LoanIQ.
Important: These Terms may be updated from time to time. Continued use of LoanIQ after updates are posted constitutes acceptance of the revised Terms. We will notify you of significant changes via an in-app notice.
To use LoanIQ, you must meet all of the following requirements:
If you do not meet these requirements, you are not permitted to use LoanIQ. We reserve the right to verify eligibility and terminate accounts that do not comply.
When you create a LoanIQ account, you are responsible for:
You may only create one account per person. Creating multiple accounts to circumvent a termination or to abuse trial or refund policies is strictly prohibited and will result in permanent blocking of all associated email addresses.
Email verification: You must verify your email address before accessing LoanIQ. We send a verification link to your email upon registration. Unverified accounts cannot access the app.
LoanIQ offers two tiers of access:
Premium is available on three billing cycles:
All prices are in US Dollars (USD). Your bank or payment provider may apply currency conversion fees. LoanIQ is not responsible for such fees.
Feature availability: We reserve the right to add, modify, or remove features from any plan at any time. We will notify existing subscribers of significant changes that reduce their plan features.
All payments are processed securely by Stripe Inc. LoanIQ never stores or sees your payment card details. By subscribing, you authorise Stripe to charge your payment method on a recurring basis according to your chosen billing cycle.
To cancel your subscription, contact us at thecalculator79@gmail.com before your next renewal date. Cancellation stops future charges but does not entitle you to a refund for the current billing period unless you qualify under our Refund Policy below.
We want you to be satisfied with LoanIQ Premium. Our refund policy is as follows:
| Situation | Refund |
|---|---|
| First payment, refund requested within 7 days | 70% refund |
| Refund requested after 7 days of first payment | No refund |
| Renewal payments (2nd payment onwards) | No refund |
| Account terminated for Terms violation | No refund |
| Duplicate payment due to technical error | Full refund |
Why 70% and not 100%? The 30% retained covers Stripe's non-refundable processing fees and the cost of granting you access to premium features during your trial period. This is standard practice for digital services.
To request a refund, email us at thecalculator79@gmail.com within 7 days of your first payment. Include your registered email address and the date of payment. We will process approved refunds within 10 business days. Refunds are returned to the original payment method.
Abuse of refund policy: Repeated refund requests, creating new accounts to obtain multiple refunds, or any other abuse of this policy will result in permanent account termination and blocking of your email address from LoanIQ.
You agree to use LoanIQ only for lawful purposes and in accordance with these Terms. You must not:
Violation of these rules may result in immediate account suspension or permanent termination without a refund.
We reserve the right to suspend or permanently terminate your account, at our sole discretion, for any of the following reasons:
Email blocking: When an account is terminated for a Terms violation, the associated email address will be permanently blocked from registering a new LoanIQ account. Attempting to re-register with a different email address after a termination for misconduct also constitutes a violation of these Terms.
If your account is terminated for a Terms violation, you will not be entitled to any refund regardless of when your last payment was made.
You may also choose to delete your own account at any time using the "Delete My Account" option in Account Settings. Voluntary deletion is not subject to the email blocking policy.
LoanIQ is a calculation and planning tool. All results produced by LoanIQ — including monthly payment estimates, total interest, amortization schedules, savings projections, and refinancing comparisons — are estimates based on the inputs you provide.
LoanIQ does not provide financial, legal, or investment advice. The results produced by LoanIQ should not be relied upon as the sole basis for any financial decision. Always consult a qualified financial advisor, bank, or lending institution before taking out a loan or making a financial commitment.
LoanIQ makes no representation or warranty that:
LoanIQ is provided "as is" and "as available" without warranties of any kind, express or implied, to the fullest extent permitted by Kenyan law.
To the maximum extent permitted by the laws of Kenya, LoanIQ Technologies shall not be liable for:
Our total liability to you for any claim arising from your use of LoanIQ shall not exceed the amount you paid to LoanIQ in the 30 days preceding the claim.
All content, design, code, branding, and features of LoanIQ — including the name "LoanIQ", the app interface, and all text — are the intellectual property of LoanIQ Technologies and are protected under Kenyan and international intellectual property laws.
You are granted a limited, non-exclusive, non-transferable licence to use LoanIQ for your personal, non-commercial financial planning purposes. You must not:
Personal use of shared calculation links and exported PDF or CSV reports is permitted and encouraged.
These Terms are governed by and construed in accordance with the laws of Kenya, including but not limited to the Kenya Data Protection Act 2019, the Consumer Protection Act 2012, and any other applicable Kenyan legislation.
Any dispute arising out of or in connection with these Terms shall first be referred to informal resolution by contacting us at thecalculator79@gmail.com. We will make reasonable efforts to resolve disputes within 30 days.
If informal resolution fails, disputes shall be submitted to the jurisdiction of the courts of Kenya.
We reserve the right to update these Terms at any time. When we make material changes, we will notify you by displaying a prominent notice in the LoanIQ app and updating the "Last updated" date at the top of this page.
Your continued use of LoanIQ after changes are posted constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using LoanIQ and may delete your account.
If you have any questions about these Terms and Conditions, or wish to request a refund or report a concern, contact us directly.
✉ thecalculator79@gmail.com